What to do in the first hour after a leak

Work through these in order. Steps one to three stop the damage getting worse; the rest protect your claim.

1. Stop the water. Close the main shut-off. If you can't find it, Tucson Water and most other providers can shut it at the meter; call their emergency line.
2. Make it safe. Turn off breakers for wet rooms. Don't walk through standing water near outlets or appliances.
3. Get water off what matters. Lift furniture onto blocks or foil, take rugs, electronics and papers to a dry room.
4. Document. Photos and video of the source, every wet room, and damaged belongings, before anything is thrown out.
5. Call your insurer. Open a claim and write down the claim number and adjuster's name.
6. Call a water damage company. Call (855) 758-0714 connects you to one that serves your ZIP. Ask about arrival time and whether they bill insurance directly.
7. Keep records. Save receipts for anything you buy and the crew's daily moisture readings.